Who Was Supposed to Do It?

“I thought the finance manager was handling it.” “No one told me this was my responsibility.” “But we agreed on something else.” When phrases like these are heard regularly in a company, the issue is no longer communication between individual people. It is a sign that the business has not defined who is accountable for the decision, the process, and the final result.

Role ambiguity rarely appears as one major management failure. More often, it is a chain of small breakdowns: a task gets stuck between several people; two people perform the same work; or, conversely, no one does it at all. The team spends time on additional approvals, the manager returns to micromanagement, and the client either waits or receives contradictory answers.

The full article is available at: https://biz.nv.ua/ukr/sviy-biznes/chitkist-roley-u-biznesi-yak-neviznachenist-prizvodit-do-finansovih-vtrat-50624506.html